If you are facing any problems, please read the FAQs below. You will find answers & solutions to most of the common questions.
If your problem is still unresolved, please email us at support[at]digitallocker[dot]gov[dot]in. Our support team will get back to you.
Each resident’s DigiLocker account has the following sections:
DigiLocker is aimed at the concept of paperless governance. It offers the following benefits:
DigiLocker is safe and secure to use. We are taking all precautionary measures to ensure your data is protected and uncompromised. Please find the list of security measures that have been implemented till now. This list will expand as more safety features get added.
Digital Aadhaar in DigiLocker is the same as eAadhaar issued by UIDAI (https://eaadhaar.uidai.gov.in). DigiLocker has partnered with UIDAI to make it available automatically to its users when they link their DigiLocker account with Aadhaar.
The advantage of digital Aadhaar is that it can now be used in the same way as any other DigiLocker document.
Here are the steps to get eAadhaar in DigiLocker if you already have Aadhaar linked DigiLocker account:
Benefits of this integration -
Citizens can get their Digital RC & DL on both desktop and on mobile devices (Android only at present, iOS coming soon!).
For logging into DigiLocker with the credentials sent by CBSE via SMS, please note that the password is in lower-case characters.
Your mother's first name in (lower case) should exactly match with the name written on your admit card. E.g. If your mother's name on your admit card is A Sharma and roll number is 1234567, your password will be a4567. If your mother’s name on your admit card is Sushmita Mahajan and your roll number is 1234567, your password will be sushmita4567.
Signing up for DigiLocker is easy - all you need is your mobile number.
Your mobile number will be authenticated by sending an OTP (one-time password) followed by selecting a username & password. This will create your DigiLocker account.
After your DigiLocker account is successfully created, you can voluntarily provide your Aadhaar number (issued by UIDAI) to avail additional services.
OTP is a random one-time password generated by the UIDAI system and sent to your registered mobile number and email-id.
The OTP is valid for 30 mins only. If you enter the OTP after 30 mins, it will be rendered invalid and you will have to enter a fresh one.
For linking your DigiLocker account with Aadhaar, your mobile must be linked with your Aadhaar number. Please make sure this is actually the case.
To verify this, visit https://eaadhaar.uidai.gov.in/ and download your eAadhaar. You will be able to check the linked mobile number (last four digits) during this process.
To find more about enrolment centers, visit https://uidai.gov.in/update-your-aadhaar-data.html
Issued Documents get pushed automatically (or pulled manually) into DigiLocker only if both of the following conditions are met (A) that issuer dept is integrated into DigiLocker as a registered issuer, and (B) the issuer has your digital document in its database. If either of these two conditions is not met, you will not see documents in your Issued Documents section. (N.B. DigiLocker is working with various government departments and agencies to digitize their records and integrate with it. This will happen progressively as time progresses. Our aim is to make available as many documents/certificates as possible).
On the other hand, you can anytime upload scanned versions of these documents (into the Uploaded Documents section) and eSign it. eSigning any document is similar to the process of self attestation. These uploaded or eSigned documents will not be verified by any Authority. They can be used in whichever way you want (and at your own risk/responsibility).